Frequently Asked Questions

Everything you need to know about shopping with Vival Studios.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

What materials are used in Vival Studios garments?

We prioritize high-quality, sustainable fabrics. Most of our collections feature premium organic cotton, recycled polyester, and ethically sourced linen to ensure both comfort and durability.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay.

How do I care for my Vival Studios apparel?

To maintain the longevity of your pieces, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also provided on the inner label of every garment.